Terms of Service

By creating an account or using Calafai, you agree to these terms. If you don't agree, don't use the service. You must be at least 18 years old (or 16 in the EU/UK with parental consent). By signing up, you confirm you meet this requirement. These terms are a binding contract between you and Calafai. We'll notify you of material changes via email or in-app notice at least 30 days before they take effect. If you keep using the service after that, you accept the updated terms.

Calafai is an AI-powered consulting platform. You describe your business challenge, and our system of AI specialists produces structured deliverables — strategy documents, market research, competitive analysis, financial projections, and more. The output is generated by AI. It's meant to help you think, not to replace professional advice. Don't treat it as legal, financial, medical, or any other kind of professional counsel. Use your own judgment. We're constantly improving the platform. Features may change, and we may add or remove functionality. We'll try to give you notice of significant changes, but the service is provided on an evolving basis.

Your account is your responsibility. Keep your password secure. Don't share your login credentials. Everything that happens under your account is on you — including anything submitted by team members you invite. If you think someone has accessed your account without permission, tell us immediately. The information you provide when signing up must be accurate. If it changes, update it. We may suspend accounts with clearly false information.

Use Calafai for legitimate business purposes. Don't use it to: - Break the law or help others break the law - Make the high-risk decisions listed in our Prohibited High-Risk Uses clause below - Generate content that's harmful, abusive, or discriminatory - Attempt to extract or reverse-engineer our AI models or proprietary systems - Overwhelm the service with automated requests beyond your plan limits - Impersonate others or misrepresent your affiliation - Resell or redistribute access without our written permission - Circumvent any security measures or access controls If we determine you've violated these rules, we may suspend or terminate your account immediately and without refund.

Calafai is a limited-risk AI system under EU Regulation 2024/1689 (the "AI Act"). To keep it that way, you must not use Calafai — or its outputs — for any of the following high-risk decisions about people: - Hiring, firing, promotion, performance monitoring, or task allocation in employment. - Determining access to education, evaluating learners, or monitoring tests. - Eligibility for public benefits, healthcare, or essential services. - Credit scoring, creditworthiness assessment, or insurance pricing for life or health. - Law-enforcement profiling, evidence evaluation, or risk-of-offending prediction. - Migration, asylum, or border-control decisions. - Judicial decision support, or influencing elections or referendums. - Biometric identification, biometric categorisation, emotion recognition, or any real-time biometric ID in public spaces. If you want to do any of the above, Calafai is not the right tool. Use of Calafai for any of these may convert *you* into the provider of a high-risk AI system under Article 25(1)(c) of the AI Act, with the documentation, registration, and conformity-assessment obligations that go with it. We do not authorise that conversion.

What you own: the exact content you put in (briefs, data, attachments, configurations) and the deliverables the platform produces for you. You can use, modify, and distribute your deliverables however you want. What we own: everything else. The Calafai platform, the orchestration system that runs the AI agents, the agent roster and their configurations, the engagement templates, the quality-scoring methodology, the prompts, the UI, and all underlying technology. This also covers agents the platform creates dynamically inside your workspace to serve your engagement. Those agents and their definitions are part of the Calafai system, even though they run in your tenant. What the agents produce belongs to you. The agents themselves do not. Using the service does not transfer any of this to you. What you cannot do with your deliverables: use them to reverse engineer Calafai, replicate the platform, train a competing AI system, or otherwise reconstruct the methodology that produced them. You own the output. You do not own the machine that produced it. How we use your content: only to produce your deliverables. We do not train AI models on your content. We do not share your content with other customers. See the No Model Training clause below for the full statement.

Different from your deliverables: any non-confidential feedback you give us about the platform itself is ours to use. This covers things like bug reports, feature requests, "I wish this worked differently," interview notes from a usability session, public comments, and other suggestions about how Calafai should evolve as a product. It does not cover: your engagement briefs, your attachments, your deliverables, your business strategy, or anything you mark as confidential. Those remain yours and are governed by the Intellectual Property clause and our Privacy Policy. We do not pay for non-confidential feedback. We may incorporate it into the product without crediting you or compensating you. If you intend feedback to be confidential, tell us in writing before you share it, and we will treat it as confidential.

Calafai does not train AI models on your content. That includes: Calafai itself does not train any model on your User Content or your Output. The AI providers we route to (OpenAI, Anthropic, xAI, Google, and others on the Subprocessors page) are contracted not to train their models on the prompts and data we send them on your behalf. Their API offerings have non-training defaults; our DPAs with them require it. We audit this annually. You can request the most recent LLM Provider DPA Audit by writing to [email protected]. If we ever change this, we will update the Subprocessors page and these Terms, and we will give you the same advance notice we give for any other material change. Two narrow things that are not "training on your content" and that we do do: We keep anonymised, aggregated structural patterns about how the platform performs (described in the Data & Privacy section's Platform Learning). These patterns contain no client identifiers, no strategies, no deliverable content. They are statistical observations about the platform, not your work. We use your content to produce your deliverables (the obvious one). That is the service you are paying for.

Our AI is useful but imperfect. Here's what you should know: - Deliverables may contain inaccuracies, outdated information, or errors. We quality-score everything and flag weaknesses, but no AI system is infallible. - AI-generated content can sometimes "hallucinate" — stating things confidently that aren't true. Our source verification and independent review catch many of these, but not all. - Output is a starting point for your thinking, not a final answer. Always verify critical claims independently. - We use multiple AI providers (OpenAI, Anthropic, Google, xAI, and others). Their models change over time, which means output quality and characteristics may vary. - We do not guarantee that output will be unique, non-infringing, or suitable for any particular purpose. Bottom line: use your judgment. The AI helps you think. You make the decisions.

If you publish Calafai-generated content to inform the public on a matter of public interest — for example, as a white paper, a press release, a blog post, a LinkedIn article, or a public report — EU rules expect a human to have reviewed it and to be on the hook for it. You agree that: - You will perform a meaningful human review of any Calafai-generated content before you publish it publicly on a matter of public interest. - You take editorial responsibility for the published content. If you publish without that review, EU AI Act Article 50 may require you to add a visible "AI-generated" disclosure to the content yourself. That disclosure obligation is yours, not ours. Calafai marks our outputs as AI-generated through PDF metadata and a visible footer line. That marking does not replace your editorial review.

Payments are handled through Stripe. Your plan auto-renews each billing cycle unless you cancel. Credits are consumed when you run engagements. Unused credits in your monthly allowance don't roll over. Credit packs you purchase separately don't expire. We may change pricing with 30 days' notice. If you don't agree with a price change, cancel before it takes effect. No refunds for partially used billing periods, but you keep access until the period ends. If your payment fails, we'll try a few more times. If it keeps failing, we may downgrade or suspend your account.

Your data matters. Here's the short version: - We store your data in the EU. It's encrypted at rest and in transit. - We don't sell your data. Period. - We don't use your data to train AI models. - When we send your briefs to AI providers to generate deliverables, those providers process the data under their own policies. We've chosen providers with strong data handling practices, but you should review their policies too. - You can export all your data at any time. You can delete your account and all associated data. - We analyze anonymized usage patterns — like which types of analysis work best for which types of projects — to improve the platform for everyone. These patterns contain no client names, no strategies, no deliverable content. They're structural observations, not your work. This is how the platform gets better with every engagement across all users. - We collect anonymized device analytics (viewport width categories only) to improve layout and usability. No cookies, no identifiers, no individual-level data is stored. - Full details are in our Privacy Policy. If you're in the EU/UK, you have additional rights under GDPR — see the EU/UK Consumer Rights section below.

Calafai is a low-cost subscription service. Our liability is scoped to match. If something goes wrong and we are at fault, the maximum we will owe you for everything combined is the amount you paid Calafai in the one month before the issue happened. If you paid nothing in that month, the cap is zero. That is the deliberate scope of the bargain. We are not liable at all for: lost profits, lost revenue, lost data beyond what we can restore from backups, business interruption, reputational damage, or any indirect or consequential losses. What we never try to limit, because we cannot and would not: death or personal injury caused by our negligence, fraud, and anything else that cannot be excluded under the law that applies to you. If you are in the EU or UK, your statutory consumer rights are intact and override anything in this clause. See the EU/UK Consumer Rights section. In plain English: the deliverables are advisory. You make the business decisions based on them. The financial exposure on us is bounded by what you pay us.

Calafai is provided "as is." We work hard to make it reliable and useful, but we don't guarantee that it will be: - Available 100% of the time (outages happen) - Free of bugs or errors - Perfectly accurate in its output - Suitable for any specific purpose We don't make any warranties — express or implied — about the service, including warranties of merchantability, fitness for a particular purpose, or non-infringement. If you're in the EU/UK, this doesn't affect your statutory rights as a consumer. See the EU/UK section below.

If you misuse the service or violate these terms, and that causes a legal problem for us, you agree to cover our costs — including legal fees. Specifically, you'll defend and hold us harmless from any claims that arise from: - Your use of the service - Content you submit - How you use or distribute the deliverables we generate - Your violation of these terms or any applicable law We'll let you know promptly if a claim arises and give you reasonable cooperation in the defense. This doesn't apply to claims caused by our own negligence or willful misconduct.

Calafai uses several AI providers to generate your deliverables, and Stripe for payments. We choose these providers carefully, but we don't control them. If a provider changes their model's behavior, or if Stripe has an outage, that may affect your experience. Each provider has its own terms of service and privacy policy. By using Calafai, you acknowledge that your data passes through these providers as necessary to deliver the service. We're not liable for any issues caused by third-party services, including changes to their APIs, pricing, availability, or data handling practices.

We hope we never need this section, but here's how disputes work: First step: Contact us at [email protected]. Most issues can be resolved by talking. If that doesn't work, and you're in the US: We agree to resolve disputes through binding arbitration rather than court. Arbitration is faster and less expensive for both sides. You waive the right to participate in class action lawsuits or class-wide arbitration. Exception: either party can bring claims in small claims court. If you're in the EU/UK: You retain your right to bring claims in the courts of your country of residence. Nothing in this clause limits your statutory rights. You may also use the EU Online Dispute Resolution platform. These terms are governed by the laws of the Netherlands, without regard to conflict of law principles.

If you're based in the EU or UK, you have additional protections that override anything else in these terms: Withdrawal right: If you subscribe and haven't run any engagements yet, you can cancel within 14 days for a full refund. Once you start an engagement, you waive this right for that transaction (because the service has been provided). Unfair terms: Nothing in these terms removes your rights under EU consumer protection law. If any clause would be considered unfair under the Unfair Contract Terms Directive, it doesn't apply to you. GDPR rights: You have the right to access, correct, delete, port, and restrict processing of your personal data. You can object to processing and withdraw consent. Contact us at [email protected] or see our Privacy Policy. Complaints: You can always file a complaint with your local data protection authority.

You can cancel your account at any time from your account settings. When you cancel: - Your subscription stops at the end of the billing period - You have 30 days to export your data - After 30 days, we delete your account and all associated data We can suspend or terminate your account if you violate these terms — immediately, without refund. For minor violations, we'll try to warn you first. For serious violations (illegal activity, abuse, security threats), we may act without warning. If we decide to shut down the service entirely, we'll give you at least 90 days' notice and a way to export your data.

For questions about how Calafai handles its obligations under the EU AI Act, including transparency, AI literacy, model providers, or our limited-risk classification, contact us at [email protected]. Our public compliance walkthrough is available on request — see the Trust page.

The legal housekeeping: Severability: If a court strikes down part of these terms, the rest still applies. Entire agreement: These terms (plus our Privacy Policy and the Data Processing Agreement if you signed one) are the complete agreement between us. They replace any prior discussions or agreements. Assignment: We can assign these terms if we're acquired or merge with another company. You can't assign your account without our permission. Force majeure: We're not liable for failures caused by things outside our control, including natural disasters, internet outages, government actions, pandemics, or third-party service failures. No waiver: If we don't enforce a provision once, that doesn't mean we've waived it. Notices: We'll send legal notices to the email on your account. Make sure it's current. Electronic communications and signatures: By using Calafai you agree that we can communicate with you electronically. Email and in-app notices count as "in writing." If you sign anything with us (an order form, a DPA, an NDA), an electronic signature counts as a real one. Questions? Contact us at [email protected].